GPS Tracking – How will the employees feel?

27 Jan

I have found that in general, most of the employees will accept the implementation of GPS Tracking to be a part of a management strategy to improve their daily operation. Once the employees are notified (note: about half of our customers will have the units installed covertly for the initial period of a couple of weeks to acquire baseline data before informing their employees) it is important for management to have a frank discussion on why the decision was made and how the technology will be used.

The solution we represent is vehicle-based which simply means that an organization is monitoring its own property regardless of who happens to be driving.

We have found that most of the behavior of the field worker is not malicious, but rather actions that were not held accountable and the individual did not realize how all of the little things add up: Ten minutes late to a frantic residential heating service call because they stopped for coffee on the way. Going to a favorite restaurant for lunch miles away, when there were plenty of choices near the jobsite. The Aberdeen Group has found that organizations that deploy GPS Tracking find on average: a 32% decrease in daily mileage and a 23% increase in daily productivity.

Once there is enough GPS data – it would be a good time to have a company meeting. Using real examples of the actions without having to identify the offending party is a good way to identify behavior that needs to be modified.

A handbook stating policy is ideal so that there are no misconceptions.

Management can’t stress enough that the more efficient everyone is, the more prosperous it would be for all. Encourage two way dialog between the field worker and their supervisors…there might be a very valid reason for certain actions in the field.

It might be a good idea to reward individuals who perform their jobs well. Management will have all of the data to actually create an employee scorecard which takes the personality out of a rating and backs the ranking with facts. Everyone will know where they stand and can work on ways to improve so that, they too, can get the bonus.

Lastly, the one or two employees that push back the hardest and threaten to quit…in over 10 years of being in the GPS Tracking business, I do not know of a single case where that has happened. Everyone is nervous about change. Once they realize that their world is not going to end, they learn to accept and be responsible for making more intelligent decisions in the field. In the end, both the company and employee will prosper.

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